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Case Manager

Closing Date: May 22, 2017

Permanent, Full-time, 35 Hours per week, evenings and weekends may be required

Competition #:201721

Our Mission: As the nation-wide leader and champion for mental health, CMHA facilitates access to the resources people require to maintain and improve mental illness and community integration, helps build resilience, and supports recover from mental illness.

Our Organizational Values:

  • Client and Family Centred - through partnership, accountability and action
  • Culturally Competent - to provide the best service and work experience
  • Innovation - to bring value to our community

Team Values:                  Trust, Respect, Communication and Teamwork

Hours of Work:                35 hours per week. Flexible evening or weekend hours may be required

Location:                         Aurora

Job Profile:

The Case Manager works with clients 16 years of age and older who are experiencing significant difficulties in day-to-day and role functioning as a result of serious and persistent mental illness.  The Case Manager position will focus on supporting homeless and precariously housed individuals to find and maintain adequate housing. This position will assist with finding landlords and supporting the client’s housing search until a successful match is found. S/he collaborates with the client to identify strengths and needs and develops long term goals, short term objectives to meet these goals, and concrete action steps to achieve the objectives.  As part of this process, individuals are assisted to acquire and use skills, and to connect with formal and informal supports, peer support, professional services, and resources to promote their recovery, improve their quality of life, and reduce the likelihood of relapse.

The Case Manager collaborates with clients to provide individualized and flexible services to engage, support and integrate clients into the community, and facilitate their use of resources and supports to maximize their independence and potential.  S/he adheres to agency Health & Safety Program and Client Safety Framework in the promotion of client safety.  The Case Manager participates in individual and systemic advocacy initiatives to improve resource access and availability.

In addition to compliance with all organizational policies and procedures, the incumbent is also expected to behave ethically, demonstrate competence in effective communication and team building, demonstrate effectiveness in working in a collaborative environment and demonstrate confidence in decision-making and in building relationships.

The Case Manager my be assigned to different programs as required based on need (ie. ACTT, Early Psychosis Intervention, Case Management).


  • Degree in health or social services plus minimum four years or Diploma in health or social services plus minimum six years or more experience in a community based mental health setting.
  • Current registration with the OCSWSSW or a regulatory body under the Regulated Health Professions Act
  • Second language: Cantonese, Mandarin, Farsi or Tamil is preferred
  • Additional language (Italian, Korean, Punjabi, Russian, Urdu) reflecting the local community is an asset.
  • Knowledge of the Ontario Mental Health Act, mental health reform principles, the Substitute Decisions Act, the Health Care Consent Act and PHIPPA requirements.
  • Knowledge of PSR and Recovery as guiding principles.
  • Ability to apply Recovery principles and empowerment-oriented philosophies and practices in work with clients.
  • Extensive knowledge of supports and services in York Region and South Simcoe, including formal and informal resources.
  • Knowledge of systemic issues such as poverty, unemployment, stigma, medications and the isolation felt by individuals with serious mental health issues and their families.
  • A valid Canadian driver’s license, a minimum $1,000,000 third party liability insurance and proof that insurance covers use of personal vehicle to transport clients.
  • A satisfactory Vulnerable Sector Screening (Police Check)

Working Conditions:
Office work, community settings, meetings in clients home or on the phone and travel with clients

In keeping with mental health reform, best practices, funding and direction this position may later require knowledge, skills, abilities and working conditions not noted here.

This position reports to and is supervised by the Program Manager.

Why work for CMHA York Region?

We are team committed to our vision of mentally healthy people in a healthy society. That means we respect that our clients are the experts in their recovery journey and our role is to provide support, resources and opportunities based on their hopes and dreams.  It means that we foster and encourage an entrepreneurial spirit to create, implement and sustain innovative, evidence based and transformational impact. We seek out and build partnerships, collaborate and share knowledge to be the most culturally competent team and fully integrated service delivery partner.

Our team cares for each other. We have our own team values of trust, respect, teamwork and communication. We hold ourselves accountable and we celebrate our wins.  Because we risk, we learn and we take the opportunity and time to constantly improve our skills, the way we function as a team and ultimately deliver services.

We are a team committed to mental health for all.  Join us and be part of providing great care in great communities!

Application Procedures:

If you are interested in this opportunity, please follow the link on this posting or visit the Career section of our website. Complete the application form and submit cover letter and resume (PDF or Word) together as one (1) document / attachment in the Resume section, outlining how your experience matches our requirements, to the Human Resources Department quoting Competition #201721.

CMHA, York Region Branch supports the recovery of people with mental illness and promotes diversity in the workplace. We welcome consumers, women, aboriginal people, people with disabilities, and members of the LGBTQ, visible minority and immigrant communities to apply.

To request this posting in an alternate format or to request accommodation in the application process, email

Online:, under CAREERS section.

While we thank all candidates for their interest, only those selected for an interview will be contacted.

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